Frequently asked questions

OneClick has four plans: Free (one site on a oneclickwebsite.io subdomain, no card needed), then Starter, Pro, and Business. Prices are shown in your local currency on the pricing page, and paying annually drops the effective monthly rate by 20% on every paid tier. Custom domains are sold separately at registry cost plus a small markup, not bundled into the plan price.

Copy linkLast reviewed 2026-07-02

Yes. Cancel from your billing dashboard at any point and your plan stays active until the end of the period you already paid for — no early-termination fee. After that you fall back to the Free tier and your published site moves to a oneclickwebsite.io subdomain. Custom domains you bought through OneClick remain yours and can be transferred out.

Copy linkLast reviewed 2026-05-13

Yes. Domains renew annually at the same price you originally paid — we record a locked renewal price on every domain you buy through OneClick, so the renewal can never rise above what was quoted at checkout. The subscription plan and the domain are billed separately so cancelling one does not affect the other.

Copy linkLast reviewed 2026-05-13

The plan you are subscribed to renews at the price published on our pricing page at the time of renewal. If we raise prices, existing subscribers get at least 30 days notice by email before the new rate applies. Domain renewals are different — those are locked at your original purchase price for as long as you keep the domain.

Copy linkLast reviewed 2026-05-13

All major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Apple Pay, Google Pay, and Link. Payments are processed securely by Stripe; we never see or store your card number. We do not currently accept bank transfers or cryptocurrency for plan subscriptions. Domain purchases use the same payment methods.

Copy linkLast reviewed 2026-05-13

There is no time-limited trial. Instead, the Free tier is permanently free: one published site, 3,000 AI words per month, and a oneclickwebsite.io subdomain. Use it as long as you want. Upgrade only when you need a custom domain, more sites, more AI credits, or paid-only features like A/B testing and Stripe Connect.

Copy linkLast reviewed 2026-05-13

Yes. When you buy a domain through OneClick the registration is held in your name at the registrar, not ours. You can transfer it out to any other registrar at any time after the standard 60-day ICANN lock that applies to every new registration. We never auction or hold domains hostage if you cancel.

Copy linkLast reviewed 2026-05-13

Yes. You can either keep your domain at its current registrar and point its nameservers at OneClick (no transfer needed, takes a few minutes), or do a full registrar transfer using the EPP/auth code from your current registrar. Full transfers usually complete within 5-7 days and renew the domain by one extra year as part of the process.

Copy linkLast reviewed 2026-05-13

Yes, at any time after the ICANN 60-day new-registration lock. Open your domain dashboard, request an auth code, unlock the domain, and start the transfer from your new registrar. The transfer typically completes in 5-7 days. We do not charge a transfer-out fee and we do not require you to keep a subscription to move your domain.

Copy linkLast reviewed 2026-05-13

OneClick supports the common commercial TLDs — .com, .net, .org, .co, .io, .ai, .app, .dev, .me, .shop, .store — plus most ccTLDs (country-specific endings such as .uk, .de, .fr, .es, .nl, .ca, .com.au). A handful of restricted TLDs that require local presence or trade-mark verification are not yet available. The full live list is on the domain search page.

Copy linkLast reviewed 2026-05-13

If you buy a brand-new domain through OneClick, it is usually live on your site within 10-30 minutes of purchase — we configure DNS automatically. If you are pointing an existing domain at OneClick from another registrar, DNS propagation can take anywhere from 15 minutes to 24 hours depending on your old TTL settings. SSL certificates are issued automatically the moment DNS resolves.

Copy linkLast reviewed 2026-05-13

Yes, free for life on every domain we sell where the TLD allows it. WHOIS privacy replaces your name, address, and phone number in the public WHOIS database with proxy contact details, so spammers and data brokers cannot scrape your personal info. A few TLDs (notably .us and .uk) require real contact details by registry policy and cannot be privacy-protected.

Copy linkLast reviewed 2026-05-13

Use it. From the domain settings in your dashboard, paste in your existing domain and we will show you the exact DNS records (or nameservers) to set at your current registrar. Most users go live in under 30 minutes. You do not need to transfer the domain to use it with OneClick — only update DNS.

Copy linkLast reviewed 2026-05-13

Yes, on any paid plan. Starter includes 1 mailbox, Pro includes 3, and Business includes 10, all hosted on your custom domain. Each mailbox is a full IMAP/SMTP account with a webmail interface and works with iOS Mail, Outlook, Apple Mail, Thunderbird, and most other clients. You can also create unlimited forwarding aliases at no extra cost.

Copy linkLast reviewed 2026-05-13

Yes. Forwarding aliases (e.g. [email protected] forwarding to your existing Gmail) are unlimited and free on every paid plan, and one alias is included even on Free if you have brought your own domain. Forwarding does not count against the mailbox quota — only real mailboxes you log into do. Catch-all forwarding to a single inbox is also supported.

Copy linkLast reviewed 2026-05-13

Starter includes 1 mailbox on your domain, Pro includes 3, and Business includes 10. Additional mailboxes beyond your plan limit can be added a la carte for a small monthly fee each, shown in your local currency at checkout. Mailboxes include unlimited storage subject to fair use and standard anti-spam, SPF, DKIM and DMARC configured automatically when you connect your domain.

Copy linkLast reviewed 2026-05-13

Yes. You have two options. (1) Forward your @yourdomain.com address into your existing Gmail or Outlook inbox and reply as your domain using the standard Gmail / Outlook send-as feature — free and works in 5 minutes. (2) Connect Google Workspace or Microsoft 365 by pointing the MX records at them — we provide a one-click DNS template.

Copy linkLast reviewed 2026-05-13

For mailboxes on a domain you bought through OneClick, email is ready within a few minutes of domain activation. For domains pointed in from another registrar, email starts working as soon as the MX records propagate — usually 15 minutes to a few hours. SPF, DKIM and DMARC are configured for you automatically so your messages reach inboxes, not spam folders.

Copy linkLast reviewed 2026-05-13

You write one or two sentences describing your business. OneClick sends that prompt to a large-language-model pipeline that produces structured copy (headline, sub-head, three feature bullets, about, CTA) and matches it with photographs from Pexels keyed to your industry. We generate three distinct drafts at once so you can pick the one that fits. End-to-end time is roughly 60 seconds.

Copy linkLast reviewed 2026-05-13

Yes. Hit regenerate as many times as you want — each run produces a fresh draft. You can also edit any section in place, swap individual photos, rewrite individual headlines, or feed the AI more context ("make it sound more playful", "emphasise the local angle") to steer the next regeneration. Regenerations consume AI words from your monthly credit, not a separate quota.

Copy linkLast reviewed 2026-05-13

An AI credit is one word of AI-generated text. Free includes 3,000 words per month, Starter 30,000, Pro 120,000, and Business 500,000, all on a rolling 30-day window. Generating a full site uses roughly 800-1,500 words depending on length. Overage is billed per 1,000 words at a low rate shown in your local currency once you exceed your plan ceiling — never a surprise charge.

Copy linkLast reviewed 2026-05-13

The text is freshly generated by the language model on every run, not copy-pasted from a template library. That said, AI output is statistically similar to its training data, so if your business is in a saturated niche you should expect some phrases to feel familiar. We recommend editing the draft to match your real voice before publishing — usually 5-10 minutes of work.

Copy linkLast reviewed 2026-05-13

Yes. Every section of every page is fully editable — click into a heading, paragraph, or button and type. You can ignore the AI suggestions entirely, mix your own copy with AI-generated sections, or paste in copy from a brief or existing site. The editor is WYSIWYG and saves automatically every few seconds.

Copy linkLast reviewed 2026-05-13

On a oneclickwebsite.io subdomain, your site is live the instant you click Publish — typically within 60 seconds of describing your business. On a custom domain you bought through OneClick, add 10-30 minutes for DNS to propagate. On a domain pointed in from another registrar, allow 15 minutes to 24 hours depending on your old DNS TTL settings.

Copy linkLast reviewed 2026-05-13

Yes, indefinitely. Open your dashboard, pick the site, and edit any section in place — text, images, links, buttons, sections, pages. Changes save automatically and are published when you hit the Publish button. There is no limit on how many times you can republish, and no waiting period between edits.

Copy linkLast reviewed 2026-05-13

Yes. Every plan, including Free, includes fast global hosting on a CDN, automatic SSL/HTTPS, DDoS protection, and unmetered bandwidth subject to fair-use limits. You never pay a separate hosting bill and never need to manage servers. Custom-domain SSL certificates are issued and renewed automatically by Let's Encrypt.

Copy linkLast reviewed 2026-05-13

For a domain you bought through OneClick: usually 10-30 minutes from purchase to live. For a domain you already own and are pointing in: usually 15 minutes to a few hours, occasionally up to 24 hours depending on the TTL of the old DNS records. Once DNS resolves, the HTTPS certificate is issued automatically within a minute.

Copy linkLast reviewed 2026-05-13

Email [email protected] from any plan and a human responds within one business day, faster on Pro and Business (Pro is priority queue; Business is priority queue plus a named contact). The in-app help center has guided walkthroughs for domain transfers, email setup, and connecting Stripe. There is no chatbot wall — every reply is from a person.

Copy linkLast reviewed 2026-05-13

Concierge is a flat-fee, done-for-you option: a real human reviews your AI draft, swaps in better photographs that match your actual business, tightens the copy, configures email and SPF/DKIM, and sets up Stripe Connect commerce if you sell anything. One round of revisions included. Delivered in 48 hours. Capped at two bookings per week so quality stays high.

Copy linkLast reviewed 2026-05-13

Plan subscriptions: full refund within 14 days of the original charge if you have not used your full AI-credit allowance for that period. Domain purchases: non-refundable once registered, because the registry charges us immediately on registration — this is industry standard. Concierge bookings: full refund if cancelled before work begins; pro-rated after. Email [email protected] to request a refund.

Copy linkLast reviewed 2026-05-13

OneClick targets 99.9% monthly uptime for published sites, measured externally. Business-tier customers get a contractual SLA with service credits if we miss the target in any month. Status and historical incidents are published at status.oneclickwebsite.io. The CDN that serves your site has its own uptime guarantee that compounds favourably with ours.

Copy linkLast reviewed 2026-05-13

Open Account Settings, scroll to Danger Zone, click Delete Account, and confirm by typing your email. Your sites are unpublished immediately, your data is queued for permanent deletion within 30 days, and any active subscription is cancelled with no further charges. Domains you own remain registered in your name and can be transferred out before or after account deletion.

Copy linkLast reviewed 2026-05-13