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DMCA & Copyright

Last updated: 2026-05-14

OneClick hosts sites built by independent users. If you believe a site we host infringes your copyright, this page explains how to report it. We also describe how a OneClick customer can respond to a takedown notice they think is wrong.

1. How to file a takedown notice

Send an email to [email protected] with the subject line DMCA Takedown Notice. Include:

  • Your full name, postal address, telephone number, and email address.
  • Identification of the copyrighted work you claim has been infringed (title, registration number if any, or a representative list if the work is a collection).
  • The exact URL(s) on a OneClick-hosted domain where the infringing material is located. We cannot act on vague descriptions like "everywhere on the site".
  • A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law.
  • A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on their behalf.
  • Your physical or electronic signature.

Incomplete notices may be rejected. False notices may expose you to liability for damages, including costs and attorney's fees, under 17 U.S.C. § 512(f) of the US Digital Millennium Copyright Act.

2. Response window

We aim to acknowledge takedown notices within 2 business days and to act on complete and valid notices within 7 days. For obvious cases (mirror-uploads of major commercial works, phishing-style impersonation of well-known brands), we usually act faster.

3. What happens after we act

  • We remove or disable access to the URL(s) identified in your notice.
  • We forward a copy of your notice to the OneClick customer who runs the site, redacting your personal phone number if you ask us to.
  • We log the event against the customer's account for the repeat-infringer policy.

4. Counter-notices (for OneClick customers)

If you are a OneClick customer and you believe material on your site was removed in error, you may send a counter-notice to [email protected] containing:

  • Your name, address, phone, and email.
  • Identification of the material removed and the URL where it used to appear.
  • A statement under penalty of perjury that you have a good-faith belief that the material was removed as a result of mistake or misidentification.
  • A statement that you consent to the jurisdiction of the courts in your judicial district (or, if outside the US, that you consent to the jurisdiction of the courts of Brussels, Belgium) and that you will accept service of process from the original complainant or their agent.
  • Your physical or electronic signature.

Once we receive a valid counter-notice, we forward it to the original complainant. If they do not file a court action within 10–14 business days, we restore the removed material.

5. Repeat-infringer policy

Accounts that receive multiple valid DMCA notices within a 12-month period are terminated. We consider repeat infringement on a case-by-case basis — volume, nature, whether counter-notices succeeded, and whether the customer responded to our warnings — but the broad rule is: three valid strikes inside 12 months ends the account.

6. Other jurisdictions

Although the DMCA is a US statute, we accept takedown notices on the same form regardless of where you live. For EU rightsholders, this process also satisfies notice-and-action obligations under the Digital Services Act (EU) 2022/2065 for the categories of content listed in your notice.

7. Trademark and other IP complaints

Complaints about trademarks, rights of publicity, or other intellectual property outside copyright should also be sent to [email protected] with a clear description of the right asserted and the URL(s) at issue. We follow a similar process: validate, forward, give the customer a chance to respond.